At Petzsmile, you can shop with assurance. A straightforward, open policy governs how exchanges, returns, refunds, and cancellations are handled.
This shipping policy describes the many shipping options as well as a few potential outcomes for the package's transmission. For additional information, please keep reading.
Regular and airmail are the two different shipping options used by Petzsmile. In this region, regular delivery can take up to 4-5 days to complete. The latter, on the other hand, arrives in just 2 to 3 days. Depending on the delivery method selected and the distance to the destination, different delivery methods have different costs. Regular shipments automatically use the shipping method, therefore customers who desire an earlier delivery must actively select Airmail during the checkout process.
The shipping charges for your item will be calculated and shown to you at checkout. Based on the weight of your delivery, our shipping providers automatically determine the shipping costs. Estimated shipping times do not take into consideration processing times.
To guarantee that the items are delivered promptly and safely, please make sure that you or another person is present at the postal address during the delivery window. If this is unsuccessful, Petzsmile will give the delivery partner instructions to keep the parcel in the delivery/postal office for a short while. Customers must then pick it up from the office as soon as feasible. The item will be sent back to us if you don't comply.
Every country may or may not allow the entry of the goods we sell generally. You must be clear on this by reading the import regulations beforehand to make sure there won't be any obstacles when our products reach the borders of your nation.
The delivery process may occasionally be postponed or cancelled. Even in the case of unavoidable events like earthquakes, volcanic eruptions, floods, or political turmoil, we will pause delivery and wait for the crisis to pass, which is improbable, therefore we will very certainly return your money in full.
We hope you have a wonderful time purchasing with Petzsmile and look forward to working with you in the future.